The Aspen Times, Tuesday, May 12, 2020
In their effort to keep local residents informed on which businesses remain open, The Aspen Times has started a “We’re Open” feature to profile local businesses working through the coronavirus crisis. We want to connect consumers with the work businesses are doing to stay open. Mawa’s Kitchen was featured in mid-May.
Aspen Times: How have you gotten creative during this time?
Mawa’s Kitchen: We have been very creative, creating an Aspen daily meal menu for our community. We switched from table service to curbside pick-up and delivery. We created a free Zoom community cooking class; we will be live Friday, May 15, and everyone who loves to cook is welcome to join. Lastly, we created a new business called Aspen Disinfection Services, which goes live on June 1 and we are keeping all of our staff employed.
AT: What have you done to keep your customers engaged?
MK: We check in with our clients via text, phone and email to make sure they are OK! And if they are sick, we will drop off flowers or food at their door. We are more active on social media to keep everyone updated. We send out weekly special menus and holiday menus, or about anything new at Mawa’s Kitchen.
AT: What’s the most important thing the community can do to support you?
MK: Order one of the special meals or off our regular menu at Mawa’s, or purchase a gift card. We urge you to check out and use our new service company, Aspen Disinfection Services.…
AT: What has been the best customer experience or comment you’ve had since the crisis started?
MK: People checking on us, calling us to ask how we are doing, and buying a meal for their friends to support us.
AT: Is there anything else you’d like to add regarding your business during the pandemic?
MK: What doesn’t kill you makes you stronger, and we are deeply grateful to everyone in the community who supports us and keeps us going.